Shipping & Returns

1. Shipping Information

Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping Options & Delivery Times

• Standard Shipping: 3-7 business days
• Express Shipping: 1-3 business days
• International Shipping: 7-21 business days (varies by country)

Shipping Rates

We offer free standard shipping on all orders over $50. For orders under $50, shipping rates are calculated at checkout based on weight and destination.

Order Tracking

Once your order has shipped, you will receive a tracking number via email. You can track your order using the link provided in your shipping confirmation email.

2. Returns & Exchanges

Our Return Policy

We accept returns within 30 days of delivery. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

How to Initiate a Return

1. Email our returns team at tgenie@matchpixel.com with your order number and reason for return
2. We'll provide you with a return authorization number and shipping instructions
3. Package your item(s) securely and include the return authorization number
4. Ship your return using a trackable shipping service

Refunds

Once we receive your return, we will inspect it and notify you that we've received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

3. Damaged or Defective Items

We take great care in packaging your orders to ensure they arrive in perfect condition. However, if you receive a damaged or defective item, please contact us within 7 days of delivery at tgenie@matchpixel.com with photos of the damaged item and packaging. We'll work with you to resolve the issue as quickly as possible.

4. International Shipping

We ship to most countries worldwide. International orders may be subject to import duties and taxes, which are the responsibility of the recipient. These charges are not included in the item price or shipping cost.

International shipping times may vary due to customs processing. Please allow additional time for delivery.

5. Need Help?

If you have any questions about your order, shipping, or returns, our customer service team is here to help.

Email: tgenie@matchpixel.com
Phone: +1 (678) 744-4884
Hours: Monday - Friday, 9:00 AM - 5:00 PM EST